Phillip1 Help Center

Go to the Phillip1 web portal and enter your registered email address and your 4-digit MPIN. Once credentials are verified, you will be prompted to complete a second factor of authentication (2FA).

Your MPIN is a quick, 4-digit numeric PIN unique to your Phillip1 account. It is used instead of a traditional password for faster, more secure login on both web and mobile. It should be kept confidential and never shared with anyone — including Phillip1 staff.

On the login page, click "Set MPIN". You will be directed to verify your identity via your registered email (an OTP will be sent). Once verified, you can create a new MPIN.

If no MPIN has been configured for your account, the system will automatically redirect you to the Set MPIN page after you enter your email. Follow the on-screen instructions to create your MPIN before proceeding.

This happens when your account requires re-verification — for example, logging in from a new or unrecognized device, or after a suspicious activity alert. An OTP will be sent to your registered email to confirm your identity before proceeding.

Click the "Forgot Email?" link on the login page. You will be guided through an identity verification process using your registered mobile number or PAN details. If you are still unable to recover it, contact Phillip1 support directly.

2FA (Two-Factor Authentication) adds a second layer of security beyond your email and MPIN. Even if your MPIN is compromised, an attacker cannot access your account without passing the second factor. Phillip1 uses 2FA to protect your financial data and trading activity.

After entering your email and MPIN, you can choose one of three methods:

1. In-app code — Generate a 6-digit code from the Phillip1 mobile app and enter it on the web login screen.

2. QR code scan — Scan the QR code shown on screen using the Phillip1 mobile app to log in instantly. No typing needed.

3. Email OTP — A one-time password is sent to your registered email. Use this as a fallback if your phone is unavailable.

Please check the following before contacting support: If the issue persists after multiple attempts, please contact Phillip1 support.

Email OTP codes are typically valid for 5–10 minutes. In-app codes refresh automatically every 30 seconds. If your code expires before you can use it, simply request a new one from the login screen.

Once 2FA is verified, the system: You will remain logged in for the duration of your session. Always log out when using shared or public computers.

Try the following steps:

• Ensure there is adequate lighting around your monitor
• Clean the camera lens on your phone
• Reduce screen glare or adjust monitor brightness
• Make sure the Phillip1 app is updated to the latest version
• If the QR code expired, refresh the web login page to generate a new one

QR codes expire after a short time for security reasons. Simply refresh the web login page to generate a new QR code, then follow the scanning steps again.

Ensure you tapped "Approve" on the confirmation screen in the mobile app after scanning. Also check your internet connection on both devices. If the issue persists, refresh the web page and try again or choose a different 2FA method such as Email OTP.

Accounts are locked after multiple consecutive failed login attempts as a security measure. To unlock your account, use the "Set MPIN" option on the login page. You will receive an OTP on your registered email to verify your identity and reset your MPIN.

After successfully completing 2FA verification, your current browser is automatically registered as a trusted device. On future logins from the same browser, the 2FA process may be streamlined. Note that clearing your browser's cookies or switching to a different browser will require full 2FA verification again.

For security reasons, email address changes cannot be completed through the self-service portal alone. Please contact Phillip1 support directly with proof of identity. Our team will guide you through the verified update process.

You can open an account fully online through the Phillip1 e-KYC portal. The process takes approximately 10–15 minutes. Please keep the following documents ready: Open a new account ↗

Open your device's app store (Google Play Store for Android, App Store for iOS), search for "Phillip1" or "PhillipOne", and tap Update if available. Keeping the app updated ensures you have the latest security patches and features.